Keep every legitimate score protected.

Score did not submit

1. Keep the game or ScoreNet tab open if possible.
2. Reconnect to the internet and open the cabinet’s Scores panel.
3. Select Retry Now when a protected score is listed.
4. Copy the displayed Support ID if the retry fails.

Guest score to Passport

Complete a regular Arcade run as a guest, then choose Save with Passport. Create or sign in on the same browser within 24 hours; the verified run will attach automatically.

Members Lounge cabinets require an eligible Passport before the run begins.

Recovery key help

Your recovery key is the passwordless credential for restoring a Passport. ScoreNet stores only a cryptographic hash and cannot reveal the original key later.

Store it in a password manager and a second encrypted or offline location.

Score review

Scores may be flagged when integrity checks detect impossible timing, duplicate sessions, unsupported builds, or moderation concerns. Historical records remain preserved while a review is open.

Email support@playscorenet.com with your handle, cabinet, approximate time, and Support ID.

Privacy or deletion

Use the Passport Security Center for account deletion and session management. Privacy questions can be sent to privacy@playscorenet.com.

Account deletion instructions · Privacy policy

Security report

Report suspected platform vulnerabilities privately to security@playscorenet.com. Do not include recovery keys or other player credentials.

Community standards